Users
Every account in your domain, with the roles and projects each one holds.
Finding someone
Search users... matches across the list, and each column has its own filter. Columns shows the audit columns - who created an account and when it was last changed - which start hidden.
Advanced Search opens a fuller panel: username, full name, domain, role, email and the date fields, each with a condition such as Contains, Begins With, Ends With or Exact Match. A search you will run again can be kept with Save Query and picked from the Saved Query dropdown later.
Creating a user
Create opens the dialog:
| Field | Notes |
|---|---|
| Username | Required. Stored in upper case, and cannot be changed afterwards |
| Full Name | Required |
| Required - where their password is sent | |
| Mobile Number | Optional. Needs a country code, e.g. +919876543210 |
| Domain Name | Your domain |
| User Roles | Required. One or more roles - these decide what they see |
| Projects | Required. Every project they work in |
| Default Project | Which one they land on. Chosen from the projects above |
| GT-Role | Their authority level - see below |
SSO User is set when you create the account. Turn it on for someone who signs in through your organisation's identity provider - no password is emailed and none is needed.
Everything else can be edited. The username is fixed once the account exists.
GT-Role
The account's authority, separate from its roles:
| GT-Role | Typically |
|---|---|
| User | A normal user |
| Super User | A normal user who can also manage other users |
| Admin | Administers the domain |
| GT-Admin | Platform-level administration |
Roles decide which modules someone sees. GT-Role decides whether they can reach Administration at all, and whose accounts they may change. An administrator cannot edit or delete a GT-Admin account, and a Super User can only manage ordinary users.
Creating many at once
Bulk Create takes a spreadsheet. Use Download template to get the workbook - it has a Users sheet and an Instructions sheet, and takes up to 500 rows. Set the Default roles and Projects that everyone in the file should get, then Create Users.
The result is reported row by row - Created N · Failed N · Total N with a SUCCESS or FAILED badge and a message per row. Copy failed rows puts just those back on the clipboard so you can correct and re-upload them.
Resetting a password
Select the user and Reset Password. Their current password stops working immediately, a temporary one is emailed, and they are asked to set a new one when they next sign in.
Reset one domain at a time - if your selection spans several, the dialog says so and waits.